Which of the following is the best example of why the sales process has changed?

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Which of the following is the best example of why the sales process has changed?
  A)  Sales reps want to remain in control.
  B)  Buyers have difficulty finding the right information online.
  C)  Sales reps were bored.
  D)  Buying habits have changed.

GA
Gaurav Arora, Digital Media Lead. 10+ years running paid media and tracking for brands in the USA, UK and Canada.